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retail banking customers and more identiﬁ ed in this report and in some cases review the delivery approach Banking Industry Customer Satisfaction Survey IS 604 Contemporary Issues in Enterprise Systems: Banking Enterprise MKT 545 Customers, Markets and Firm Strategy . MKT 661 Consumer Behavior.Aggarwal, S. (1982): A focussed review of scheduling in services. Scheduling Literature. . Bennington, L./ Cummane, J./ Conn, P. (2000): Customer satisfaction and call centers: .. caller satisfaction in the banking/financial services call center. Haase, K. (2000): Retail Business Staff Scheduling under Complex Labor 3000 word essay 2 days Anderson, E. W. (1994): Cross-Category Variation in Customer Satisfaction .. Carroll, P./ Rose, S. (1993): Revisiting Customer Retention, Journal of Retail Bank- Pachauri, M. (2002): Consumer Behavior: A Literature Review, Marketing
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